Privacy Policy

Effective Date: July 24, 2025

We are committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard your data, in accordance with the Australian Privacy Act and applicable international privacy standards.

1. What We Collect

We may collect:

  • Name, email, phone number

  • Health-related information you choose to share in forms or consultations

  • Appointment history and subscription preferences

  • Payment information (via Stripe, Acuity, Eventbrite, or Everfit)

  • Website usage data (IP address, browser type, cookies)

2. How We Collect It

We collect personal data when you:

  • Sign up for email updates or download resources

  • Book services, seminars, or mentorships

  • Purchase services or subscriptions (e.g. the Trainer Directory)

  • Submit intake forms or communicate with us

  • Browse our website

3. Why We Collect It

We collect this information to:

  • Deliver services and support

  • Manage bookings, payments, and subscriptions

  • Communicate updates and provide educational content

  • Improve our offerings and website functionality

  • Fulfill legal and administrative obligations

4. Data Storage & Security

  • Data is securely stored using trusted platforms including MailerLite, Acuity, Stripe, Eventbrite, Everfit, and Zapier.

  • We implement security best practices including encryption, secure access, and limited personnel access to your data.

5. Sharing Your Information

  • We never sell your data.

  • We only share personal data with trusted third-party providers necessary to deliver our services (e.g. Stripe, Acuity).

  • Acuity may store payment details for managing recurring subscriptions, in accordance with their security policies.

6. Your Rights

You have the right to:

  • Access and update your personal information

  • Request the deletion of your data (subject to service and legal obligations)

  • Unsubscribe from email marketing at any time

7. Cookies & Analytics

Our website uses cookies to improve user experience and monitor site performance. You can adjust your browser settings to manage or disable cookies.

8. International Data

Some data may be processed or stored outside of Australia (e.g. via MailerLite or Stripe). By using our services, you consent to this data transfer.

9. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be published on our website.

10. Contact

If you have questions or requests related to your privacy, please contact:
Email: hello@masteringmenopause.com.au